Hi guys
Just a quick query if I may
My email accounts being
Locked every day
Each day I unlock it
But each morning it’s locked
It’s a mystery
And I’m going out of my box
Is I can’t get through
The call waiting tunes awful
Please put on something new
I’m not that creative
Pretty soon my brain will become vegetative
Please sign my release
Please code out the issue
Please give me some peace
Ian Gasson
__________________________________________________________
Dear Ian Gasson,
Incident Reference Number: INC0310971
Short description of Incident: NHS Mail - Account Password Reset/Unlock
We are pleased to inform you that the above incident was resolved
__________________________________________________________________
Hi chaps,
Just to inform you that the issue with my email account
locking me out persists. It locked me out twice yesterday and again this
morning.
On the positive side, I have not had to change my password
the last few times I have unlocked it. This is great news as I am fast running
out of passwords that I can reliably remember.
If it is not possible to stop my account from locking me out
every day I may be forced to start using passwords from well-known Hollywood
blockbusters.
Swordfish will be at the top of my list.
Many thanks for your continued support,
Ian Gasson
__________________________________________________________
Dear Ian Gasson,
Short description of Incident: NHS Mail - Account
Password Reset/Unlock
We are pleased to inform you that the above incident was resolved
at 15-01-2019
10:32:57 GMT with the
following resolution notes:
following resolution notes:
NHS Mail - Password Reset/Account Unlocked. Please remember that
you can unlock or reset your password without contacting the HBL ICT service
desk by answering your security questions by clicking the "forgotten
password" option on www.nhs.net
|
___________________________________________
Hi Team,
It saddens me greatly to have to inform you that; despite
your staffs valiant and ceaseless effort on my behalf, my email account was
once again locked out this morning.
Whilst I appreciate the herculean amount of resources that
you have already employed investigating the problem; unfortunately I must
entreat you to go ‘once more unto the breach dear friends’ .
I can only imagine how demoralising it must be to have sent
me so many emails saying that the problem is resolved, only to taste the bitter
tang of defeat the next day when it turns out that it was not resolved at all.
As you can no doubt deduce from the fact that I am using
email. I have already unlocked the account myself. I must therefore request
your assistance in the more delicate problem of finding out why the account is
constantly locking me out each day.
I once again wish you & your companions every success in
the endeavour. Perhaps today is the day that we will crack the conundrum
for good.
‘Gentlemen…. to today’s fox!’ [insert sound of an expensive
Chrystal wine glass being smashed on the ground from horseback]
I remain yours very thankfully and sincerely,
Ian Gasson